FREQUENTLY ASKED QUESTIONS

 

Farmgate Cheese is dedicated to providing an exceptional level of Customer Service. We value your patronage and recognise the importance of all your needs and any concerns you may have. We hope you will find this section of our site helpful and informative. If you would like to contact us directly, please Click Here to be directed to our conact page.

 

 

Q: What is the currency of the prices shown on Farmgate Cheese?

A: All prices are in Australian dollars and are inclusive of GST.

 

Q: Are my details secure when ordering online at Farmgate Cheese?

A: Our site, www.farmgatecheese.com.au uses the online shopping cart a-shop, with all transactions processed offiline.

 

Q: What if my credit card is declined when processed?

A: If your credit card payment was declined please we will contact you to receive correct card details. Please note if your credit card is declined your order has not been recorded or processed until we receive confirmation from you with your correct details. Note: Credit card details are deleted from a-shop once payment is processed and are not stored by Farmgate Cheese.

 

Q: What if I do not want to pay online?

A: If you have concerns as to the privacy and security of online transactions and wish to purchase using another payment method, please contact our sales team on

1300 267 673 to arrange for alternative payment options (EFT, Bank Transfer, Credit Card).

 

Q: What if I want to cancel my order?

A: Should you need to cancel your order, money will be refunded less a $15 administrative fee, ONLY IF notice is received by Farmgate Cheese 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order. We are unable to cancel orders that are already prepared and are with our courier for delivery.

 

Q: What if I need to request a delivery time for the hamper?

A: Unfortunately we are unable to specify a delivery time. All deliveries will be delivered by 5pm to most addresses in Australia.

 

Q: What happens if I supply the wrong address for delivery?

A: Please be careful when providing delivery details. If an incorrect address has been supplied, a redirection or redelivery fee of up to $15.50 AUD will apply and the time of delivery to the correct address will be dependent on the time of day we receive the correct information.

 

Q: What if the recipient is not home upon the products' delivery?

A: Should the recipient not be home when your delivery is made, the following may occur:

a)The hamper will be left at the recipient’s front or back door, in a place deemed safe by our carrier.

b) If requested when ordering, a 'attempt to deliver' card will be left and the package delivered to the nearest post office.